Advice & Guidance

Level 4

This qualification is aimed at individuals who are employed in the information, advice and guidance related services sector in Wales. The qualification will provide individuals with the skills they need to deliver high quality information, advice and/or guidance related services (dependent on role), help them develop in their role, and support progression into supervisory, management and/or higher professional roles.

Suitability

This qualification is suitable for individuals who enjoy assisting others to achieve their potential, those who are driven by performing well against agreed targets and who wish to work collaboratively with clients and agencies to meet their needs. They should be positive and approachable with strong communication skills as they may often be in contact with clients.

Commitment

  • Assessment and workshop sessions* held at Wrexham itec
  • Time and support to collect evidence in the workplace
  • Workplace visits with your Learning and Development Practitioner, during which time you may need to be released from work duties

*All visits and sessions will be held on mutually agreed dates

Achievement

  • Level 4 Diploma in Advice and Guidance
  • Essential Skills Wales Level 3 Communication
  • Essential Skills Wales Level 2 Application of Number
  • Essential Skills Wales Level 1 ICT
  • Employment Rights and Responsibilities Workbook

Careers

  • Customer liaison officer
  • Family support officer
  • Senior project worker/co-ordinator
  • Tutor

Careers

  • Management Level 5

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Customer Services

Level 2

This qualification is aimed at individuals currently working in a customer-facing role. It will enable them to upskill, contribute to increased customer satisfaction and improve their customer service delivery.

Suitability

This qualification is suitable for individuals who show an interest in the customer experience and increasing customer loyalty. They should be positive and approachable with strong communication skills as they may often be in contact with customers.

Commitment

  • Assessment and workshop sessions* held at Wrexham itec
  • Time and support to collect evidence in the workplace
  • Workplace visits with your Learning and Development Practitioner, during which time you may need to be released from work duties

*All visits and sessions will be held on mutually agreed dates

Achievement

  • Level 2 Diploma in Customer Service
  • Personal Learning and Thinking Skills
  • Essential Skills Wales Level 1 Communication
  • Essential Skills Wales Level 1 Application of Number
  • Employment Rights and Responsibilities Workbook

Careers

  • Customer service assistant
  • Customer service advisor
  • Accounts payable clerk

Progression

  • Customer Service Level 3

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Customer Services

Level 3

This qualification is aimed at individuals currently working in a customer-facing role. It will enable them to upskill, contribute to increased customer satisfaction and improve their customer service delivery.

Suitability

This qualification is suitable for individuals who show an interest in the customer experience and increasing customer loyalty. They should be positive and approachable with strong communication skills as they may often be in contact with customers.

Commitment

  • Assessment and workshop sessions* held at Wrexham itec
  • Time and support to collect evidence in the workplace
  • Workplace visits with your Learning and Development Practitioner, during which time you may need to be released from work duties

*All visits and sessions will be held on mutually agreed dates

Achievement

  • Level 3 Diploma in Customer Service
  • Personal Learning and Thinking Skills
  • Essential Skills Wales Level 2 Communication
  • Essential Skills Wales Level 2 Application of Number
  • Employment Rights and Responsibilities Workbook

Careers

  • Customer relationship manager
  • Team leader
  • Account manager

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Housing

Level 2

This qualification is aimed at individuals currently working in the housing sector who would like to develop their skills in working with local organisations to provide sustainable housing provision and to support vulnerable people within their communities. Housing covers a wide range of activities such as: managing properties, community development, supported housing, hostel accommodation and planning new homes.

Suitability

This qualification is suitable for motivated individuals who show an interest in the housing sector and have a ‘can do’ attitude. They should be willing to work as part of a team, communicate with a wide range of customers whilst recognising and appreciating diversity.

Commitment

  • Attendance at assessment and workshop sessions* held at Wrexham itec
  • Time and support to collect evidence in the workplace
  • Workplace visits with your Learning and Development Practitioner, during which time you may need to be released from work duties

*All visits and sessions will be held on mutually agreed dates

Achievement

  • Level 2 Certificate in Housing
  • Level 2 Technical Certificate in Housing Practice
  • Essential Skills Wales Level 1 Communication
  • Essential Skills Wales Level 1 Application of Number
  • Essential Skills Wales Level 1 ICT
  • Employment Rights and Responsibilities Workbook

Careers

  • Trainee housing officer
  • New housing officers

Progression

  • Housing Level 3

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Housing

Level 3

This qualification is aimed at individuals currently working in the housing sector who would like to develop their skills in working with local organisations to provide sustainable housing provision and to support vulnerable people within their communities. Housing covers a wide range of activities such as: managing properties, community development, supported housing, hostel accommodation and planning new homes.

Suitability

This qualification is suitable for motivated individuals who show an interest in the housing sector and have a ‘can do’ attitude. They should be willing to work as part of a team, communicate with a wide range of customers whilst recognising and appreciating diversity.

Commitment

  • Assessment and workshop sessions* held at Wrexham itec
  • Time and support to collect evidence in the workplace
  • Workplace visits with your Learning and Development Practitioner, during which time you may need to be released from work duties

*All visits and sessions will be held on mutually agreed dates

Achievement

  • Level 3 Certificate in Housing
  • Level 3 Technical Certificate in Housing Practice
  • Essential Skills Wales Level 2 Communication
  • Essential Skills Wales Level 2 Application of Number
  • Employment Rights and Responsibilities Workbook

Careers

  • Housing officer
  • Housing support officer
  • Community support officer

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Retail

Level 2

This qualification is aimed at individuals who are looking to further develop their knowledge and skills to work effectively and efficiently in the retail sector or for those already working in retail that are looking for career progression.

Suitability

This qualification is suitable for motivated individuals who have a strong interest in retail and a ‘can do’ attitude. They should be positive and approachable with strong communication skills as they may often be in contact with customers.

Commitment

  • Attendance at assessment and workshop sessions* held at Wrexham itec
  • Time and support to collect evidence in the workplace
  • Workplace visits with your Learning and Development Practitioner, during which time you may need to be released from work duties

*All visits and sessions will be held on mutually agreed dates

Achievement

  • Level 2 NVQ Certificate in Retail Skills
  • Level 2 Technical Certificate in Retail Knowledge
  • Commercial Course Certificates (if attended)
  • Essential Skills Wales Level 1 Communication
  • Essential Skills Wales Level 1 Application of Number
  • Essential Skills Wales Level 1 ICT
  • Employment Rights and Responsibilities Workbook

Careers

  • Sales assistant
  • Stockroom assistant
  • Beauty consultant

View Course PDF